Privacy Policy & Legal Information

Last updated: February 6, 2024

1. Introduction

At Gemwin, we take your privacy seriously. This Privacy Policy describes how we collect, use, and handle your personal information when you use our services. By using Gemwin, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

  • Account information (email address, name, date of birth)
  • Financial information for processing transactions
  • Game play data and statistics
  • Device information and IP addresses
  • Communication preferences

3. How We Use Your Information

  • Provide and maintain our gaming services
  • Process transactions and withdrawals
  • Improve user experience and game features
  • Send important updates and notifications
  • Prevent fraud and ensure fair play
  • Comply with legal obligations

4. Legal Compliance

Gemwin operates in full compliance with Indian gaming laws and regulations. We maintain necessary licenses and permissions required by law. Our platform implements strict age verification and responsible gaming measures.

5. Responsible Gaming

We are committed to promoting responsible gaming practices:

  • Strict age verification (18+ only)
  • Self-exclusion options
  • Deposit limits and cooling-off periods
  • Resources for problem gambling support

6. Data Security

We implement appropriate security measures to protect your personal information:

  • SSL encryption for all data transmission
  • Regular security audits and updates
  • Secure payment processing
  • Limited access to personal data

7. User Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Withdraw consent for data processing
  • Export your data

8. Terms and Conditions

By using Gemwin, you agree to:

  • Provide accurate registration information
  • Maintain account security
  • Not use automated playing methods
  • Follow fair play guidelines
  • Comply with withdrawal and KYC procedures

9. Contact Information

For any questions about this Privacy Policy or our practices, please contact us at:

Email: privacy@gemwin.com
Address: Gemwin Gaming Pvt. Ltd.
Bangalore, Karnataka, India